What is your Return Policy?

14 days to Return?


If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 14 days from the date of the item’s arrival. All return requests are subject for evaluation and our friendly Customer Service will be glad to guide you through it.

 

Note:
✔ Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges.

We don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.
✔ All ITEMS purchased at Queen are final sales and cannot be exchanged or returned for a refund.

 

 

 How do I return or refund? 

Step 1: Send a return request to suport@queenvipclub.com
       Please remember to include the following details in the request, for faster processing: 
       1. Order Number
       2. Name(s) of the Item(s) you want to return or refund
       3. Reason for wanting to return the items(Size/Quality/Other Reasons...)
       4. Photos of the items to be returned for reference 
       *For returns because of issues with the fit/size of the item(s), kindly send us photos with the measurement visible from the item. 
       *For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specfic issues with the item(s).

       

Step 2: Our Customer Service Representatives will give a response to your request within 24 hours.
Depending on the cause of the return, they will provide you with Better Options or with a RAN (return authorization number).
Step 3: Upon receiving the RAN email, print it and attach/put it inside the package with the item(s) you want to return. Ship the package back to our Warehouse (address in the RAN email).
Step 4: After shipping the package, request the "Tracking Number" of the shipment from your Local Post Office. Remember to inform our Customer Service Representative, through email, that you've shipped the package and provide them with the "Tracking Number".
Step 5: Once our Warehouse receives the package, we will process a refund for the items within 2 business days.
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